INTRODUCTION: Information technology consulting (also called IT consulting, computer consultancy, computing consultancy, technology consulting business and technology services or IT advisory) is a field that focuses on advising businesses on how best to use information technology to meet their business objectives. In addition to providing advice, IT consultancies often estimate, manage, implement, deploy, and administer IT systems on businesses’ behalf, known as Outsourcing.
The IT consulting industry can be viewed as a Four-tier system:
- Professional services firms which maintain large professional workforces and command high bill rates.
- Staffing firms, which place technologists with businesses on a temporary basis, typically in response to employee absences, temporary skill shortages and technical projects.
- Independent consultants, who are self-employed or who function as employees of staffing firms (for US tax purposes, employed on “W-2”), or as independent contractors in their own right (for US tax purposes, on “1099”).
- Information Technology security consultants
There are different reasons why consultants are called in:
- To gain external, objective advice and recommendations
- To gain access to the consultants’ specialized expertise
- Temporary help during a one-time project where the hiring of a permanent employee is not required or necessary
- To outsource all or part of the IT services from a specific company
The basic principles of IT consulting are:
- Focus on the relationship: Understanding the personality and expectations of client, client organization and all other stakeholders
- Clearly defined role: Defined roles and responsibilities for both clients, other stakeholders and consulting team
Visualize success: Helping the client see the end at the beginning
You advise, they decide: Client is the best person to decide
- Once a business owner defined the needs to take a business to the next level, a decision maker will define a scope, cost and a time-frame of the project. The role of the IT consultancy company is to support and nurture the company from the very beginning of the project till the end, and deliver the project not only in the scope, time and cost but also with complete customer satisfaction.